Privacy Policy

Effective Date: March 19, 2026

Arthur Witherspoon DBA Total Maintenance ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our website, https://totalmaintenancetexas.com, and through our communications.

This Privacy Policy explains what information we collect, how we use it, when we may disclose it, and the choices you have regarding your information.

1. Information We Collect

1.1 Information You Provide Directly

When you use our website, contact us, or request a quote, we may collect information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Message or service inquiry details
• Any other information you choose to submit through our forms or communications

1.2 SMS and Mobile Information

If you provide your mobile number and opt in through our website forms, we may collect and use your mobile number and related consent records to send you SMS messages.

• Appointment reminders
• Service updates and project-related notifications
• Follow-up communications
• Promotional and marketing messages (only if separately opted in)

We may maintain records of your consent, including when and how you opted in, the consent language presented, and any opt-out requests submitted.

1.3 Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain technical and usage information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Referral source
• Pages viewed and actions taken on the website
• Date and time of visits

This information may be collected using cookies, analytics tools, and similar technologies.

1.4 Information from Communications

If you contact us by phone, email, web form, or SMS, we may keep records of those communications, including your contact details, the content of your request, and our responses.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and provide customer support
• Schedule appointments and provide services
• Send service-related communications
• Send marketing messages if you have opted in
• Improve our website and services
• Maintain internal records and operations
• Comply with legal obligations

3. SMS Communications and A2P Compliance

If you provide your mobile number and explicitly opt in through our website forms, you consent to receive SMS messages from Total Maintenance (DBA Arthur Witherspoon).

These messages may include:

• Appointment reminders
• Service updates and project-related notifications
• Follow-up communications
• Promotional and marketing messages (only if separately opted in)

Message frequency varies. Message and data rates may apply. You can reply STOP to opt out at any time or HELP for assistance.

Opting out of marketing messages will stop promotional communications. You may still receive non-marketing service-related messages where permitted.

We use your SMS opt-in information solely for the purposes for which consent was provided and to maintain compliance records.

4. How We Share Information

We do not sell your personal information. We may share personal information only as necessary in the following circumstances:

• With service providers that support our business operations and communications
• With messaging providers and platforms for SMS delivery and compliance
• To comply with legal obligations or enforce our rights
• In connection with a business transfer or restructuring

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except vendors and service providers that support messaging delivery and compliance.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality and user experience.

You may control cookies through your browser settings.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

SMS consent and communication records may be retained for compliance purposes.

7. Data Security

We implement reasonable safeguards to protect your information. However, no system is completely secure.

8. Your Rights

You may have the right to:

• Request access to your personal data
• Request corrections or updates
• Request deletion of your data
• Opt out of marketing communications
• Withdraw SMS consent by replying STOP

To exercise these rights, please contact us using the details below.

9. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our site.

10. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.

12. Contact Information

Total Maintenance
(DBA Arthur Witherspoon)
Phone: (830) 701-3015
Email: [email protected]
Address: 9950 FM2790, Somerset, TX 78069
Website: https://totalmaintenancetexas.com

13. Consent

By using our website or submitting your information, you agree to this Privacy Policy.